Industrial equipment manufacturers

Maximize the value of your after-sales service with remote support

Empower your customer service with the leading software for remote video support of industrial equipment. Make a difference by delivering world-class customer service and monetising it.

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Differentiate yourself with remote after-sales service

Wideum’s assisted reality solutions help manufacturer’s digital transformation projects by improving their workforce’s efficiency.

Reduce repair time for damages

When the production of your client stops due to machine failure, on-site technicians need immediate support to resume production. Your experts can assist remotely to identify the exact issue and provide guidance to solve it.  

Combat the shortage of qualified technical staff

Have your technicians remotely view the machine from the perspective of on-site technicians, eliminating the need for costly and unproductive travel. This allows for a more efficient and cost-effective technical team.

reduce operational costs by remote assistance

Increasing the value of your after-sales service contracts

Our clients leverage remote support as an additional source of revenue. Ask us how they do it.

How we have helped Comexi improve their after sales support and monetize it

"With Wideum’s support we can constantly improve and adapt new functionalities that provide a better service for our clients, resulting in an increase of 17% in the after-sales demand."

Esteve Roura

Technical Service Director

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How we helped KUKA compete against local suppliers

Kuka has hundreds of robotics machines throughout Spain. When failures or damage happens, their service and maintenance personnel are required to travel to the sites in order to fix them. So that they enjoy a high level of customer satisfaction and remain competitive in the countries where they operate, Kuka must always provide their customers with very efficient technical service.

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How we helped Bausch improve customer support

Bausch wants to improve the quality of its customer service in order to have immediate assistance. In addition, the company needed to improve the efficiency of its customer service.

Case Study

Keysight case study

Keysight Technologies wanted to be more efficient in their customer service department. They were searching for a new technology to upgrade their department and they found the solution in Wideum’s Remote eye.

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How can we help?

The best support to your customers is to provide them an after-sales service that is able to solve problems immediately.

Remote video support software with AI and AR to connect on-site technicians with support departments, running on PCs, mobiles, tablets and smart glasses.

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A remote video assistance software used in smart glasses that allows both the technician and the expert to communicate hands-free to perfectly solve any incident.

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Step-by-step guidance software with AI and AR for error prevention ensures full traceability during any inspection, assembly or maintenance task.

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"The smart glasses with Remote Eye software allow connection with an expert, who can see in real time what the mechanic is observing through the glasses. This facilitates two-way communication between the expert, who is in front of his computer, and the technician, who is diagnosing the unit on the machine. Through this technology we can offer our customers much more efficient repairs and our technicians much more direct advice from the central office."

Juan Pablo Almagro

Product specialist and trainer

"Traditionally, technical service support to customers across different countries and continents involves several travels, contributing to higher carbon footprints. The RemoteEye solution, allows us to overcome geographic barriers by reducing travel significantly."

Mads Ulrik Petersen

Spare Parts Manager

Industrial equipment manufacturers

Maximize the value of your after-sales service with remote support

Empower your customer service with the leading software for remote video support of industrial equipment. Make a difference by delivering world-class customer service and monetising it.

Differentiate yourself with remote after-sales service

Reduce repair time for damages

Combat the shortage of qualified technical staff

Increasing the value of your after-sales service contracts

How we have helped Comexi improve their after sales support and monetize it

How we helped KUKA compete against local suppliers

How we helped Bausch improve customer support

Keysight case study

How can we help?

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